Refund policy

30-day money-back guarantee

We believe in consumer rights. If you change your mind, tell us within 30 days of delivery and send the wallet back. It must be unused and in resellable condition: no marks, scratches or signs of wear, in its Tony Perotti box with the Vera Pelle card and everything else that came with it. Once it reaches us and has been checked, we refund the full price, including any cash you paid on delivery, by bank transfer or to your PayPal account within 7 working days. Message us first and we will arrange the return.

The guarantee covers a change of mind, not damage. A wallet that comes back used, marked or damaged cannot be resold, so it cannot be refunded, and we will send it back to you. Scratches, marks and the darkening of the leather that come with use are how vegetable-tanned leather ages and are not faults.

Wrong, damaged or faulty on arrival

If your order arrives damaged, is not what you ordered, or has a fault, tell us within 7 days of delivery with a photo and we will replace it at our cost. If we cannot replace it, we refund you in full. Nothing here limits your rights under the Consumer Act of the Philippines.

Bought elsewhere?

Please take products bought from a retail store back to that store, under its own return policy.

How to arrange a return

Call or message 0917 815 1111, or email marketing@virluxinnovations.com, Monday–Sunday, 10 am–7 pm, with your order number. For a damaged or faulty item, add a photo. Virlux Innovations International Corp., appointed Tony Perotti distributor for the Philippines.